Services | Offer
Customer Support
A Company that fail to offer quality support will lose their customers to those that do. And the more closely support is tied to your product, the better your product becomes. My goal is to understand the queries of the customers and ensure that they enjoy a cost-effective experience after purchasing any product from your company
Resolving Customer Queries
​Respond to customer queries in a timely and accurate way, via phone, email or chat
Recommending Solutions
Pick up subtle cues and customer rhythms and then help create or recommend resolution for the customers.
Guiding Product Users through Feature and Functionalities
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users
Listing Management
Having high quality listings on your online store is incredibly important because this is the main thing that pushes potential buyers toward a purchase decision. Probably one of the most important things that I can do as your eCommerce VA.
Monitor Product Listings
Monitoring important and potentially harmful product listing issues to avoid blocked and inactive listings.
Monitor Product Prices
Extract or monitor data from competitors to ensure that your product prices remain highly competitive but profitable
Keyword Research
Researching the right keywords to target (what potential customers search for) to improve product descriptions
Product Title Optimization
Creating product titles that are informative and catchy enough to entice customers to purchase your products.
Product Description Optimization
Creating product description that are informative and catchy enough to entice customers to purchase your products.
Basic SEO
SEO is an investment in long-term performance for your online business. Unlike advertising, its value does not stop when the campaign ends.
Product Image Editing
Basic image editing for more attractive product listings Commonly used photo editing tools such as Photopea, Adobe Photoshop and Canva.
Spreadsheet Management Proficiency
Handled a lot of listings, prices, and other important information. I know the way around working with spreadsheets and managing big data.
Internet Research
Keeping up with your competitors and industry trends requires lots and lots of research. Free yourself from hours of conducting research yourself by hiring an eCommerce VA like me to do internet research instead.
Product Research
Conducting online product research for your product development team or to improve product marketability.
Online Arbitrage
Researching items in various marketplaces and purchasing products or creating a database of products with high profitability.
Competitor Research
Researching competitor products, promotions, marketing strategies, and pricing and generating reports based on gathered data.