Hi, I'm Hanzel, an eCommerce Virtual Assistant!
Do you spend most of your time dealing with eCommerce tasks such as Product Listing, Product Research, Customer Service and more for your online business? Were you not able to put your best effort into growing your business or enjoying the lifestyle you hoped for? If this sounds like you, hiring me as your eCommerce Virtual Assistant may be your ticket to freedom, happiness, and expansion on your business. There are so many different aspects of running a business and once it reaches a certain level, we all know that it's no longer a good idea do it alone. I aim to make your life easier by helping your business run...
What Can I Do For You?
Customer Support
Companies that fail to offer quality support will lose their customers to those that do. And the more closely support is tied to your product, the better your product becomes. My goal is to understand the queries of the customers and ensure that they enjoy a cost-effective experience after purchasing any product from your company
Resolving Customer Queries
Respond to customer queries in a timely and accurate way, via phone, email or chat
Recommending Solutions
Pick up subtle cues and customer rhythms and then help create or recommend resolution for the customers.
Guiding Product Users through Feature and Functionalities
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users
Listing Management
Having high-quality listings on your online store is incredibly important because this is the main thing that pushes potential buyers toward a purchase decision. Probably one of the most important things that I can do as your eCommerce VA.
Monitor Product Listings
Monitoring important and potentially harmful product listing issues to avoid blocked and inactive listings.
Monitor Product Prices
Extract or monitor data from competitors to ensure that your product prices remain highly competitive but profitable
Keyword Research
Researching the right keywords to target (what potential customers search for) to improve product descriptions